Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Video Recording and Service Documentation
We may record video and/or take photos during service visits for documentation, safety, quality control, training, and dispute resolution purposes.
 
Recording is strictly limited to the work area and the appliance being serviced. We do not intentionally record individuals, private living spaces, or sensitive personal information.
 
These recordings may be used internally by Serenity Appliance Repair to:
•document the condition of appliances before, during, and after service
•ensure service quality and technician accountability
•resolve disputes or misunderstandings
•improve training and internal processes
 
By scheduling and receiving service, you acknowledge and consent to such recording as part of our standard service procedures.
 
If you have any concerns regarding recording, please notify us prior to or at the beginning of the service visit.
Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: office@serenityappliance.us

• By visiting this page on our website: www.serenityappliance.us/contact/

• By phone number: (888) 579-5885

Let’s Get Started.​

Contact us now for Appliance Repair services